External Documents not Accessible

Short Description

User cannot access all content or complete all tasks contained in external documents

Long Description

  • Each document type has aspects of design to consider in order to make it accessible. External documents are part of a site’s content, so it is important that all users can read and complete all tasks with them.
  • Depending on the kind of document and the accessibility issues, most of the WCAG 2.0 standards potentially apply.
  • Often, the browser readers of various file types format documents in a way that is not optimal for a screen reader, meaning the user has to use external readers.

Example of Issue


  • Research the requirements to make other document types accessible.
  • Whenever possible, make HTML documents to avoid using external documents.
  • For more information, read the article Accessible Word and PDF documents on the AUL site.



Impacted Assistive Technology

Screen Reader
Screen Magnifier

Impacted Type of Device