Content Lacks Way for User to Control It

Short Description

Content behaves in a way that makes it difficult for user to control, particularly as a result of the blindness or how assistive technology works

Long Description

  • Both screen reader and magnifier users tend to have access to less than the full page at one time. As a result, it can be more challenging to navigate when there are distractions or to get oriented when more than one thing is happening at one time.
  • It is important for a user to be able to start and stop any content that will make it difficult for a user to navigate. Anything audible makes it difficult for a screen reader user to navigate, because it competes with the audio of the screen reader. It is difficult for a screen reader user to locate changing content if they cannot easily locate the controls when looking at a portion of the screen at a time.
  • Items also should not change location without the user initiating the change. Blind and low vision users are likely to have some sense of where items are within a larger framework, and unexpected and/or undetected relocation makes the framework harder to create and use.

Example of Issue

Example of user struggling to control audible content

No example currently available

Accessibility/Usability

Accessibility
Usability

Impacted Assistive Technology

Screen Reader
Screen Magnifier

Impacted Type of Device

Computer
Mobile

Recommendations

  • Make media controls easy to find an use, standards include buttons, straightforward labels like "pause" or "stop," and user only has to hit enter to activate them
  • Avoid content automatically playing when someone goes to a page, wait until the user activates the "play" control
  • Content should change in response to actions a user would expect to initiate change, such as clicking on a link or button, not just moving past part of the page

Issue Keywords