Page Refreshes While User Navigates Combo Box

Short Description

Navigating the selections in a combo box with a keyboard leads to unintended page changes

Long Description

  • When a mouse user moves to an item in one of these menus, it automatically triggers a change in the page. When a keyboard user navigates one of these menus, arrowing through the list essentially selects each option and thus triggers a change in the page, when the user only intended to read through the options.
  • The Firefox browser does not automatically trigger the change, so this problem only exists in Internet Explorer and Chrome. Also, the Mac system does not have this problem.

Example of Issue

Accessibility/Usability

Accessibility
Usability

Impacted Assistive Technology

Screen Reader

Impacted Type of Device

Computer
Mobile

Recommendations

  • Add a "submit" or "go" button outside of the menu so the changes are only triggered when a user clicks on the button.
  • Alt + up or down arrow will allow a keyboard user to navigate these menus without triggering the change in IE, so adding these directions to the menu is an accessibility work around. It still does not solve the problem for Chrome.
  • Learn more about changing content in the article Dynamic Content on the Accessibility and Usability site.